Get in touch with us!

At MaxGaming, we have the world’s best customers, and of course, we make sure to match that with the world’s best customer support. We are all standing by to help you, whether it’s regarding technical issues, booking a specific product, stock status, or advice on a purchase.

We’re here for you! To get an answer as quickly as possible, we recommend starting by checking our FAQ (Frequently Asked Questions). There, we’ve gathered everything you need to know about deliveries, returns, payments, and claims.

Can’t find what you’re looking for? Don’t hesitate to contact us via email – we’re happy to help! Our working hours for customer service/support are weekdays between 08:00 and 17:00 (Central European Time (CET: UTC+01:00), and down below, you can see the different mail addresses to contact the correct department directly for faster service.

General questions or concerning orders

If you need to contact us concerning products or general questions, you are welcome to contact us at [email protected]. We will help you regardless if it is about changing an item, cancellations or if you have any other questions. Just send us an e-mail so we can aid you in the best possible way. If you have questions about your order, please provide an order ID or customer registration number so we can easily find your order.

Support

This is where you can turn after you receive your order. For example, if you need help with how a product works or would like to return it. If you want to return or complain about an item, contact us at [email protected]. We will send you further instructions once we have received your case. Provide your order ID in the subject/heading.