There are multiple ways to get in touch with us. We prefer mail contact to give you direct and quick reply. We usually reply within 24 hours during a regular business week from Monday to Friday. Our office are closed during Swedish national holidays.
We have different mail channels for different kind of purposes. You can find our mail channels down below. Make sure to choose the right mail address for your purpose to help us provide you with a quick and easy support.
The majority of mails sent to us before 15:00 (3:00 pm) CET are usually replied to the same day. If you haven’t received a reply within 24 hours, please contact us again.
- General inquiries
- Support & Warranty
Questions? Did someone say questions?!
Our general mail channel is here to answer all of your questions and inquiries regarding our site or products. It can be a friendly notification to us regarding a bug or an error you found. But also if you find a typo or wrong specifications. You might also have found a product elsewhere that you want us to stock in our selection. We are always looking for new cool items for our customers!
Do you love us? Is there something we can do better? Let us know! We are happy to hear your feedback and suggestions. Good or bad. We welcome them all.
Hit us with whatever you have at firstname.lastname@example.org !
For specific inquiries about your order, products or support, please check the other categories.
Thank you for your order!
You have now placed your order and it seems like you have a question or concern regarding your order. May I have your order number, please?
Our order channel is here to help you with any questions or concerns regarding your order. Have you pre-ordered an item and want to know when it will arrive or many days it takes to deliver your package? You might also wonder at what stage your order is at or where your package is currently located. We are here for you!
We are here to assist you with any concerns you have for your precious order. Send you concerns to email@example.com. Don’t forget to provide us with your order number!
You have awesome products. I need to know more!
We have a large selection of great products especially chosen for the gamer, but it’s not always easy to choose the gear just for you. Our highly skilled sales support are always ready to assist you during your purchase. It can be questions about our policies or if you do not know which product you want to purchase. But it can also be specific questions regarding a product you have been dying to buy and want to know more about it.
Is your desired product not available? We can also tell you when your favorite products will be restocked.
Learn more about our products and how to place your order at firstname.lastname@example.org !
Support & Warranty
I have received my products and it’s not working.
If you have trouble with your product or do not really know how to use it, you are more than welcome to contact our support channel. We are here to guide you through your products such as setting up or troubleshooting.
Do not forget to write which product you are inquiring for and what you have tried to troubleshoot it. We always recommend to test the product on another computer/console to see if you can replicate the problem. This will ensure a quicker and more efficient support for you.
For claims and RMA/support inquiries, always contact us first at email@example.com. We will provide you with all necessary information after receiving your inquiry. Please provide us with your order number in the subject row.
If your inquiry involves a DXRacer product, please contact firstname.lastname@example.org